Under this return policy you have the right to return a product to me within 30 days following the date of receipt of the product. You can return products for any reason and I will refund all your costs including the postage costs for returning the product.
I understand that from time to time you may wish to return a product to me. I have created this 30 day returns policy to enable you to return products to me in appropriate circumstances. This returns policy applies to all customers irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to me where:
(a) I either receive the returned product within 30 days following the date of receipt of the product.
(b) The returned product is unused, in its original unopened packaging, with any seal or shrink wrap intact, otherwise in a condition enabling me to sell the product as new.
(c) You comply with the returns procedure set out below.
(d) None of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
(a) Inform me by telephone, e-mail or in writing before posting the package back to us. The returned package must contain the invoice.
(b) Products returned under this policy must be sent by recorded delivery to: Priti Patel, 513 City Road, Edgbaston, Birmingham, B17 8LL. UK.
(c) I will be responsible for paying postage costs associated with returns under this policy. I will refund all postage costs along with the refund for the item ordered.
The following kinds of products may not be returned under this policy:
(a) Any product made to your specification.
(b) Any product made to order.
I will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to me.
I will usually refund any money received from you using the same method originally used by you to pay for your purchase. I will process the refund due to you as soon as possible and, in any event within 30 days of the day I received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy, and where you do not have any other legal right to return the product:
(a) I will not refund or exchange the product.
(b) I may retain the returned product until you pay to us such additional amount as I may charge for re-delivery of the returned product.
(c) If I do not receive payment of such additional amount within 14 days of issuing a request for payment, I may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Name: Priti Patel
Address: 3 Hillhurst Road, Sutton Coldfield, West Midlands, B73 6PU. UK
E-mail address: email@example.com